Frequently Asked Questions (FAQ)
We hope our simple user-friendly Frequently Asked Questions (FAQ) web page can help you get quick answers to your questions.
What days and hours are you open?
Operation Hours (AEST)
Monday to Friday: 08:30am - 06:00pm
Saturday: 08:00am - 05:00pm
Sunday: 10:00am - 04:00pm
Public holidays, CLOSED
Where are you located?
We are located in Randwick, New South Wales. Randwick is a suburb in the Eastern
Suburbs of Sydney, in the state of New South Wales, Australia. Randwick is located
6km south-east of Sydney central business district (CBD), it is part of the
Eastern Suburbs region. Our flower shop is situated in the Royal Randwick Shopping
Centre. The shop address is:
Royal Randwick Shopping Centre
Shop 43, 73 Belmore Rd,
Randwick NSW 2031 Australia
What flower arrangements or event flowers are available?
We offer flower arrangements for all occasions. We listed a few of events or occasions below, but the list is not limited:
- Birthday
- New Born
- Graduation
- Anniversary
- Valentine's Day
- Mothers' Day
- Symapthy
- Apology
- Get Well
- Condolence
Do you offer same-day delivery?
We want to make sure the flowers your recipient receive are the freshest. As long as your order is processed by the cut-off time, all orders received can be delivered to all listed destinations as early as the next working day.
Can I pick a delivery time?
While we always do our best to meet your time-of-day requests whenever possible, we cannot always guarantee AM or PM delivery times.
How far in advance do I need to order my funeral flowers?
As long as your order is processed by the cut-off time, all orders received can be delivered to all listed destinations as early as the next working day. For funeral flowers, we recommend at least 2 days in advance.
Is in-store purchase available?
Flowers are available to purchase in-store. Our flower shop location is:
Royal Randwick Shopping Centre
Shop 43, 73 Belmore Rd,
Randwick NSW 2031 Australia
For online purchasing, please visit here.
What happens after I place an order?
Once you have placed an order with us, you should receive a confirmation email indicates that your order was placed.
What if the flowers ordered are not in season?
In the event that any of the flowers are unavailable, we will substitute with a similar flower in the same shape, style and color. Stem count, packaging and container may vary.
Do you have a flower gallery I can see?
Drop by to our location or browse our online catalog at here.
Can I make a change to my order?
After your order is placed, you may call to postpone the delivery or fix the recipient's details unless the order is already being worked on or on its way to the recipient.
Will my flowers be left if no one is home?
The delivery person may contact the recipient if you did provide the recipient's contact number during the checkout or leave the flowers for the recipient in a safe place if there is one when the recipient is not available at the time of delivery.
What if I'm not 100% satisfied?
If an order is filled and delivered to the recipient and there is a question of the fresh flower quality, the recipient should contact us directly within 24 hours of delivery. In most every case, we will gladly replace the arrangement but bear in mind that flowers are perishable and proper care is required.
How can I determine the status of my order?
Should you have any queries relating to your order status, the best way to determine if a delivery has met your satisfaction is to contact the recipient directly or call us on (+61 2) 9399 7236.
Please ensure that you have your order number handy when calling. Unfortunately, we cannot send confirmation of delivery at this time.